HELP CENTER

The Answers You Need

RETURNS & REFUNDS

All deposits as published are non returnable, nor transferable after the 7 days period, at which time clients are advised to review their agreement, cancellation and refund request must be made in writing referencing payment details and package no later 11.59pm of the 7th day

WHEN IS THE NOTTING HILL CARNIVAL?

Notting hill Carnival takes place annually on the last Sunday and Monday in August.

CAN I CHANGE MY SIZES AND OPTIONS?

Generally you cannot change your sizes and options once your order has been placed, why we stress that you double-check your sizes and options before placing your order. Under unforeseen circumstances of your order being placed wrong please email us immediately within 24hrs to rectify the issue.(please note accurate measurements before ordering.)

CAN I CHANGE SECTION?

We do not facilitate section changing, as we produce costumes early in advance.

WHEN DO I COLLECT MY COSTUME?

Costumes are collected approximately 2 weeks before the Notting hill carnival

WHEN DOES MY COSTUME NEED TO BE PAID BY?

Costume payment deadlines are as follows:
All final costume payments need to be fulfilled by 31st July 2018

CAN I HELP OUT AT THE MAS CAMP?

Yes All Helping Hands are welcome, we encourage all are members and new mas players to come down and meet the team MGA Mas as it’s a great icebreaker if you are new to carnival which gives insight to all the work put in to carnival. It is also way to meet the team and other members, as many friendships have been built within MGA Mas.